Essay Should Congress Raise Minimum Wage - 614 Words

Should Congress Raise Minimum Wage? As our federal government debates the idea to raise the minimum wage, there are several interesting questions that occur. Most importantly, should we raise the minimum wage? I believe it is a bad idea to raise the minimum wage from $7.25 per hour up to $10.10 or more in a short period of time. I will explain why raising minimum wage radically would kill jobs and hurt our economy. The main reason raising the minimum wage radically would kill the economy is the pressure it would place on small businesses. According to TheWashingtonPost.com article, Small Businesses are the backbone of the economy. They also cited that many studies from the U.S. Small Business Administration show small firms employ just†¦show more content†¦The economists all stated the lose from the minimum wages increase out weight the winner. Also the economist stated that this type of thinking persuaded twenty-eight states to raise their minimum wage above the federal level between 2003 and 2007. Have you ever thought about feeding a family and paying the necessary bills on $7.25 per hour? If you answer â€Å"no,† then think about this. With this type of salary you could not cover your rent in most parts of the United States, much less feed your family. In this day and time this feat cannot be achieved without raising the minimum wage. If our current government does not raise the minimum wage than a person earning minimum wage would need to work two or three jobs just to keep up with inflation. According to Huffington Post there are millions of Americans living in poverty. Our current inflation rate from 1913-2013 have not mirrored the pace of wage increases. Because of this the Fair Labor Standards Act of 1938 was introduced. In society today the worker’s pay doesn’t keep up with our current inflation rate. But with the Fair Labor Standard Act everything changed. This act brought the everyday low wage earner out of poverty and stimulated the Gross Domestic Product. Now, whyShow MoreRelatedShould Congress Raise The Minimum Wage?721 Words   |  3 PagesJohn Somers Econ 201 10 February 2017 Article Summary 1 Should Congress Raise the Minimum Wage Many states, including Oregon, has been considering a raise in the minimum wage. A raise of the minimum wage can cause job cuts or raise in product prices, but a rising number of economist have come to the conclusion that there is quite a considerable room of raise that cities can do without affecting the unemployment rate. Raising the minimum wage can ease the lives of many people. It can even cause anRead MoreCongress Should Raise The Federal Minimum Wage1042 Words   |  5 PagesMany Americans agree that Congress should raise the federal minimum wage, but do individuals truly know the effects of increasing the minimum wage to $15? Some people only look at the comprehensive view of seeking a higher salary, but the increase can cause many negative, as well as positive, effects. Several economists from across the country have done extensive research over the topic of the minimum wage increase, and many differing opinions have formed. The effects can vary from person to personRead MoreFederal Minimum Wage Should Be Increased1180 Words   |  5 Pagesto come to conclusions that the federal minimum wage is excessively low. The government can stand to help people gain more money, resulting in a less poverty-stricken country. The cost of living or gaining has increased significantly over the past twenty years, and the minimum wage, for most isn t enough for them to support themselves. There have been efforts to increase the federal minimum wage, but none has succeeded in getting approved. Minimum wages are too low for a human, to provide forRead MoreCongress As Part Of The Fair Labor Standards Act1084 Words   |  5 PagesCongress as part of the Fair Labor Standards Act (FLSA) instituted minimum wage back in 1938. The first minimum wage was at $0.25 per hour and the last minimum wage increase occurred in 2007. Over the past 65 years the minimum wage has varied considerably in inflation-adjusted buying power. It has averaged $6.60 an hour in purchasing powe r in 2013 dollars, but it has ranged from a low of $3.09 an hour in late 1948 to a high of $8.67 an hour in 1968. Today’s minimum wage buys somewhat more than theRead MoreWhy we should raise the minimum wage1202 Words   |  5 Pagesworked on minimum wages are struggling to live on a salary that is below the poverty threshold. In 2012, the U.S census posted that in a family of three; their income is 18,552, (U.S Census). In most case, one member of the family is working on a minimum wage salary which is below 18,552, (U.S. Dept. of Labor). It has been almost a five years since congress has raised the minimum wage (Huff Post). Throughout my argument, I will share my thoughts as wells as facts on why congress should agree to raiseRead MoreEssay on The Minimum Wage Should be Raised1371 Words   |  6 PagesMinimum wages go all the way back to 1938, during the great depression, when the stock market crash and bank loan were failing. Families need income of some type, were they wanted to make it fair were individual could get pay the same without a college degree. I am going to start off with a little about minimum wages history and how this could help our Economic. In 1892 Federal Government adopt an 8 hour workday and other wages standard for employee. In 1903 Congress create the U.S. DepartmentRead MoreMinimum Wage Persuasive Essay1106 Words   |  5 Pagesmore than the federal minimum wage? If you said yes then perhaps you are unaware of the many negative effects surrounding a higher minimum wage and after reading this you will be educated on why the minimum wage should not be raised. In the beginning, the minimum wage was created with good intentions. It was originally established in 1938 and was $.25 an hour (Sessions). It was created to make sure that businesses would not take advantage over workers. While the minimum wage was and still is a goodRead MoreThe Debate Over Minimum Wage940 Words   |  4 Pages The debate on raising the minimum wage has been discussed in detail in Congress for the past eighteen months. But as of late, writer William Finnegan suggests, it is â€Å"among the many urgent issues that it [Congress] certainly won’t address.† Though this issue is important, Congress seems to be putting off making any real decision in regards to raising the minimum wage. The bill to raise minimum wage from $7.25 per hour to $10.10 and hour over a two year period had been thrown around for monthsRead MoreMinimum Wage and Its Implications763 Words   |  3 PagesMinimum wage affects everyone. The current minimum wage is at $7.25 and President Obama announced that he wished to see a change in the minimum wage, he wants to raise the hourly wage to $10.10. A rise in the income of those who are employed will also raise the cost of hiring unskilled labor and can potentially reduce the number of people hired by businesses. Also, if minimum wage is raised then the price of the products that the companies are making might increase which will continue the cycle ofRead MoreMinimum Wage Should Be Legal1156 Words   |  5 PagesIn United States, we hear the government, businesses argued about minimum wage. Whether it should be raised or leave it the way it is. But, what exactly is minimum wages? Minimum wage is the least amount of money per hour that must be paid to a worker after surrounding a service according to the law. Many working class families’ lives depend on this minimum wages. There are few families who make less than $15000 a year who feed their families on this salary and still pay bills from it. Over the past

Battle of Puebla and Cinco de Mayo

The Battle of Puebla was fought May 5, 1862 and occurred during the French intervention in Mexico. Landing a small army in Mexico in early 1862 under the pretense of forcing the repayment of Mexican debts, France soon moved to conquer the country. As the United States was occupied with its own Civil War and could not intervene, the government of Napoleon III saw an opportunity to install a friendly regime while gaining access to Mexicos natural resources. Advancing from Veracruz, French forces drove inland before engaging the Mexicans outside of Puebla. Though outnumbered and outclassed, the Mexicans successfully repulsed the French assaults on the city and forced them to retreat. Despite the fact that French forces succeeded in taking control of the country a year later, the date of the victory at Puebla inspired the holiday that has evolved into Cinco de Mayo. Background In the summer of 1861, President Benito Juà ¡rez announced that Mexico would suspend repayment of loans to Britain, France, and Spain for two years as he worked to stabilize his nations finances. These loans had primarily been taken to finance operations during the Mexican-American War and the Reform War. Unwilling to accept this suspension, the three European nations concluded the Convention of London in late 1861 and formed an alliance to deal with the Mexicans. In December 1861, British, French, and Spanish fleets arrived off Mexico. While a blatant violation of the U.S. Monroe Doctrine, the United States was powerless to intervene as it was embroiled in its own Civil War. On December 17, Spanish forces captured the fortress of San Juan de Ulà ºa and the city of Veracruz. The following month, 6,000 Spanish, 3,000 French, and 700 British soldiers came ashore. French Intentions On February 19, 1862, Mexican Foreign Minister Manuel Doblado met with British and Spanish representatives near La Soledad. Here the two European nations agreed not to advance further while debt negotiations were in progress. As talks progressed, the French captured the port of Campeche on February 27. A few days later, on March 5, a a French army under the command of Major General Charles Ferdinand Latrille, Comte de Lorencez was landed and began operations. As it quickly became evident that French intentions extended far beyond debt repayment, both Britain and Spain elected to depart Mexico, leaving their former ally to proceed on its own. With the United States unable to intervene, French Emperor Napoleon III sought to topple Juà ¡rezs government, install a favorable regime, and gain unfettered access to Mexicos resources. Concentrating his army, Lorencez moved forward with an attempt to conquer Mexico. Lorencez Advances Pressing inland to avoid the diseases of the coast, Lorencez occupied Orizaba which prevented the Mexicans from taking possession of key mountain passes near the port of Veracruz. Falling back, the General Ignacio Zaragozas Army of the East took up positions near Acultzingo Pass. On April 28, his men were defeated by Lorencez during a large skirmish and he retreated toward Puebla. On the road to Mexico City, Juà ¡rez had ordered fortifications constructed around the city in anticipation of a French offensive. Reporting his victory at Acultzingo, Lorencez stated, We are so superior to the Mexicans in organization, race...and refinement of manners, that I am pleased to announce to His Imperial Majesty, Napoleon III, that from this moment on, as the leader of my 6,000 brave soldiers, I can consider myself the owner of Mexico. Battle of Puebla Conflict: French Intervention in Mexico (1861-1867)Dates: May 5, 1862Armies Commanders:MexicansGeneral Ignacio Zaragozaapprox. 4,500 menFrenchMajor General Charles de Lorencez6,040 menCasualties:Mexico: 87 killed, 131 wounded, 12 missingFrance: 172 killed, 304 wounded, 35 captured Major General Charles de Lorencez. Public Domain The Armies Meet Pushing on, Lorencez, whose troops were among the best in the world, believed he could easily dislodge Zaragoza from the town. This was reinforced by intelligence suggesting that the population was pro-French and would aid in expelling Zaragozas men. Reaching Puebla late on May 3, Zaragoza set his men to improving the citys defenses before placing his forces in an entrenched line between two hills. This line was anchored by two hilltop forts, Loreto and Guadalupe. Arriving on May 5, Lorencez decided, against the advice of his subordinates, to storm the Mexican lines. Opening fire with his artillery, he ordered the first attack forward. The French Beaten Meeting heavy fire from Zaragozas lines and the two forts, this attack was beaten back. Somewhat surprised, Lorencez drew upon his reserves for a second attack and ordered a diversionary strike towards the east side of the city. Supported by artillery fire, the second assault advanced further than the first but was still defeated. One French soldier managed to plant the Tricolor on the wall of Fort Guadalupe but was immediately killed. The diversionary attack fared better and was only repulsed after brutal hand-to-hand fighting. Attack of the Mexican cavarly at the Battle of Puebla, May 5, 1862. Public Domain Having expended the ammunition for his artillery, Lorencez ordered an unsupported third attempt on the heights. Surging forward, the French closed to the Mexican lines but were unable to breakthrough. As they fell back down the hills, Zaragoza ordered his cavalry to attack on both flanks. These strikes were supported by infantry moving into flanking positions. Stunned, Lorencez and his men fell back and assumed a defensive position to await the anticipated Mexican attack. Around 3:00 PM it began to rain and the Mexican attack never materialized. Defeated, Lorencez retreated back to Orizaba. Aftermath A stunning victory for the Mexicans, against one of the best armies in the world, the Battle of Puebla cost Zaragoza 83 killed, 131 wounded, and 12 missing. For Lorencez, the failed assaults cost 462 dead, over 300 wounded, and 8 captured. Reporting his victory to Juà ¡rez , the 33-year old Zaragoza stated, The national arms have been covered with glory.† In France, the defeat was seen as a blown to the nations prestige and more troops were immediately sent to Mexico. Reinforced, the French were able to conquer most of the country and install Maximilian of Habsburg as emperor. Despite their eventual defeat, the Mexican victory at Puebla inspired a national day of celebration best known as Cinco de Mayo. In 1867, after French troops left the country, the Mexicans were able to defeat the forces of Emperor Maximilian and fully restore power to the Juà ¡rez administration.

The Definition of Post Test Club Free Essays

What is Post Test Club? Post Test Club is a social support group for all clients tested whether infected with HIV or not. It was established to respond to the expressed needs of the tested clients for ongoing support. Membership Values; Membership is open to all clients who have taken the HIV test irrespective of their results. We will write a custom essay sample on The Definition of Post Test Club or any similar topic only for you Order Now The principle of anonymity and confidentiality applies for those members who so wish. Members who have tested positive or negative and are willing to ? go public? to share their life testimonies are trained in public speaking . They promote the ? openness? i. e.. ,to declare publicly that he was infected with HIV. MISSION: To help sustain the behavior change process of persons who received voluntary counseling and testing (VCT) and serve as a forum for reducing stigma by providing education and information as well as support and counseling.. ,To promote openness about HIV/AIDS and enhance the psycho-social adjustments of those infected and affected. Goal: 1. To contribute to the national effort to prevent further spread of HIV/AIDS 2. To increase understanding of adolescence , sexuality and reproductive health. To promote safer sex, life skills development and child adolescent rights plus responsibilities. Objectives 1. To provide on-going psycho-social support to the members and increase public awareness of HIV/AIDS 2. To bring the reality of HIV/AIDS to the general population ,and demonstrate by example that people living with HIV/AIDS (PHAs) can still lead a health and productive life 3. To help reduce stigma and discrimination associated with HIV/AIDS. Post Test care and Support Services Provide medical information about HIV/AIDS including general HIV knowledge, disease progression, ARVs, opportunistic infections (OIs), family planning, environmental health and positive living so that clients can proactively take control of their own health and reduce the risk of transmission. * Provide legal information so that HIV infected individuals can protect their rights and the rights of their families. * Help members to make decisions about disclosure to friends, family and the community. * Provide a secure and inviting environment where members have access to resources, support and counseling free of charge . Help to link clients to needed services for economic, social support. * Provide referrals to other care and treatment programs. * Reduce stigma and discrimination around HIV and HIV testing * Provide support to HIV discordant couples * By working with couples specifically, the program seeks to support discordant couples and reduce gender violence and HIV transmission within marriages. Routine operations: 1. On-going supportive and preventive counseling: This service is offered on a ? walk ? in? basis and is carried out daily by the counselor and counseling attendants. Counselling is provided to members on FP/TB/HIV/ AIDS and otherhealth related issues including Prevention of Mother to Child Transmission (PMTCT), Anti-retroviral drugs (ARVs) and health promotion. 2. Medical Consultation and Treatment: Members consult and receive treatment for simple ailments ,opportunistic infections and sexually transmitted diseases. The medical booth is open daily and qualified health professionals provide services. 3. Group Activities: Every Saturday members meet for educational talks on HIV/AIDS and other related topics, they also participate in recreation activities (video and games AND drama). These activities take place in the morning to afternoon( 09H00 -14H00) 4. They share experiences and provide peer support to one another. An activity roaster for HIV/AIDS sensitization for the week is developed and programmes allocated. 5. Community Education and Sensitization : The Post Test Club members are involved in sensitizing the communities and YOUTH through music, dance, drama, poetry , and sharinglife testimonies. 6. Capacity and Skills Building: NTIHC PTC trains some members as youth corner attendants. These members provide services to the TEENS. Members engaged in income generating activities (IGAS) are given training skills on management of the projects†¦. LIFE EMPOWERMENT SKILLS†¦.. proposal writing! 7. Leadership Skills: The executive committee members of PTC are trained in elementary leadership skills. 8. Condom promotion and peer education: Trained PTC members do peer education in the communities and distribute free condoms simultaneously minimising CONDOM ABUSE. 9. Distribution of IEC Materials: Members receive IEC materials for consumption and distribute some to communities. They mainly distribute ? Straight Talk? , ? Young Talk? , ? Knowledge Is Power? , and other NTIHC IEC Materials. 10. Family Planning Services: Family planning information,counseling, and methods are provided daily in the FP clinic by counselling medical personnel and reproductive health attendants. 11. Couple Club Activities: Members whose spouses have also tested are encouraged to participate in the couple club activities. It facilitates fellowship and handles special topics that are of interest to couples such as discordant relationships, marriage and divorce issues,domestic violence, and gender issues. PTCs have been able to do remarkable things in the battle against HIV/AIDS: – Through music, dance and drama, they perform in community centers, churches and schools to teach people about HIV/AIDS. – They encourage people to be tested, and then teach people how to avoid nfection, and if infected, how to avoid spreading the disease. – They support each other—showing love and care, providing material assistance to the most needy widows and orphans among them, working together on projects, and pooling resources to pay for member’s funerals. Their motto is â€Å"Living Positively. † Regardless of their disease status,they believe a positive attitude will help them and their loved ones through difficult times. A place of their own†¦.. ,TEENS EMPOWERING PEERS! muyenje +2562O25O245O cc: bukslewde@gmail. com echarlies@yahoo. co. uk ssekittoali@yahoo. co. uk kalule2umar@yahoo. com yasinlys2007@yahoo. com senb_malik@yahoo. com penymax2004@yahoo. c o. uk jscillah@yahoo. com brownluise7@gmail. com muyenjism@gmail. com How to cite The Definition of Post Test Club, Papers

Television is a Bad Influence on Children for Young Children

Question: Discuss about theTelevision is a Bad Influence on Children for Young Children. Answer: In todays generation, television has become an integral part of habitats and imagining life without it is not viable. It has become one of the greatest medium that provides entertainment to all ages especially children. Children who are mostly attracted towards watching television ages between 2-18 years and many guardians have even installed television sets in their bedrooms. On an average, a child spends nearly 5-6 hours spending their leisurely time in surfing Medias like computers, mobile phones and television(Block). Among every Medias, television proves to be the most used among them. Many researchers have found few benefits of television over children but negative impacts of it have been mentioned more(Aabid). The optimists believe that television provides children with knowledge and informations about present world. Preschoolers can learn alphabets and other sounds from watching educational channels and shows. But in families where parents are working outside and leave their children with babysitters may be left unattended and allowed to watch TV shows they are not supposed to watch. This means that a child is left without supervision who can easily watch programmes related to violence and adulteries(Nash). Watching of such rudiments may develop fear among children about violence in society along with creating unhealthy intuition that some evil might happen to them also. In short, television creates lack of confidence in child along with making them feel more insecure(Paediatrics Child Health ). Although academics do not judge effect of television in negative manner, but finding of scholars states that television increased aggressiveness among children which indirectly shows a negative sign(Turow). Excessive watching of television reduces childs personal thinking and plagues children behaviour with others. Constant watching of violence and superheroes jumping around can even make children perform dangerous activities. In another survey it was proved that watching more television made child unhealthy as eating snacks while watching television was found to be common in most of the children(lafsdttir). Reduced physical activities made children sit at home premises thereby reducing contacts with others. This again shows bad influence as if the child does not meet with more people, he/she can become self restrained and dull(Jusoff). On concluding note it can be said that watching television has bad influence on children which results in building unhealthy lifestyle. Watching excessive television also results in losing control of parents over children(Murray). Another negative impact is that children starts losing interest in daily household works and becomes unaware of self maintained lifestyle. Parents also play significant role here by allowing their children watching excessive television. If they are controlled at early stage, chances of getting addiction in them can be reduced. According to the theorists, watching violent programmes makes children violent but stopping them from watching it makes them aggressive(Thomas). This shows the amount of addiction created by televisions. At the end it can be said that watching television shall be made more productive by keeping an eye on children while watching television along with monitoring the amount of time they spend in it so that bad influence of television on children is reduced. References: Aabid, Mahesh Chandra Guru and Raja Raslana. Role of Television in Child Development. 2013. Web.14 April 2018 https://www.omicsonline.org/open-access/role-of-television-in-child-development-2165-7912.1000153.pdf. Block, Tabetha. Is Television Harmful To Children? 2010.Web. 14 April 2018 https://hilo.hawaii.edu/campuscenter/hohonu/volumes/documents/Vol08x19IsTelevisionHarmfultoChildren.pdf. Jusoff, Kamaruzaman. Television and Media Literacy in Young Children: Issues and Effects in Early Childhood . August 2009.Web. 14 April 2018 https://files.eric.ed.gov/fulltext/EJ1065705.pdf. Murray, John P. Television Violence And Its Impact On Children.Web. 14 April 2018 https://www.ocd.pitt.edu/Files/PDF/sr1995-12.pdf. Nash, Karen J. Pine and Avril. Dear Santa: The effects of television advertising on young children.Web. 14 April 2018 https://uhra.herts.ac.uk/bitstream/handle/2299/1154/103169.pdf?sequence=1. lafsdttir, Steingerur. Television and food in the lives of young children. 2014.Web. 14 April 2018 https://opinvisindi.is/bitstream/handle/20.500.11815/524/gupea_2077_34913_1.pdf?sequence=1isAllowed=y. Paediatrics Child Health . Impact of media use on children and youth. 2003.Web 14 April 2018 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2792691/. Thomas, Sujala S.Nair and P.E. A Thematic study on the cause and effects of Television Violence on Children . 2012. 14 April 2018 https://www.ipedr.com/vol31/035-ICSSH%202012-S10050.pdf. Turow, Joseph. The Effects of Television on Children: What the Experts Believe. 1985. 14 April 2018 https://pdfs.semanticscholar.org/1a09/3a2ccd4a4d09ecf25e74562687ab77e11514.pdf.

Franklin Delano Roosevelt Is One Of Our Countrys Best Known And Most B

Franklin Delano Roosevelt is one of our country's best known and most beloved presidents. He is commonly remembered for taking a tired, beaten, nation and instilling hope in it. This positive view of Roosevelt is held by Burns, who paints the picture of a man whose goal was to alleviate our nation's economic pains. But, is this view too myopic? Is Roosevelt deserving of such a godly reputation? These questions are posed by Conkin as he points out the discrimination that underlies many New Deal programs, and even suggests that many of Roosevelt's actions were for purely political motives. During the weeks preceding Roosevelt's inauguration the country was engaged in an economic crisis that was quickly spiraling downward. Banks failed, people panicked, and the nation looked to someone, anyone, for help. Hoover, sensing the country's desperation, but realizing his lack of power, and the feelings of resentment harbored towards him looked to Roosevelt. He asked the president-elect to join in economic planning, support policies, and most importantly to reassure the nation. While both authors note Roosevelt's unwillingness to cooperate with Hoover they site different reasons for it. Burns talks of Roosevelt's belief that the nation was not yet his domain, and that Hoover had the authority to handle the situation. In addition, Burns excuses Roosevelt by maintaining "Roosevelt did not foresee that the banking situation would reach a dramatic climax on Inauguration day. No man could have." (P. 148) This position is an exceedingly benevolent one when contrasted with Conkin's wh o writes Roosevelt "did nothing, and helplessly watched the economy collapse, letting it appear as one last result of Republican incompetence." This measure allowed Roosevelt to emerge as the "nation's savior," and ally the Democratic party with this image. Furthermore, the two authors differ in their assessment of the effect of public opinion on Roosevelt's actions. Burns gives the impression of a president who looked to engage all in his coalition. He states, politically, his cabinet "catered to almost every major group." Burns also adds, "Roosevelt did not slavishly follow the wishes of group leaders." (P. 150). Roosevelt is portrayed as the paragon of a humanitarian, "he wanted to help the underdog, though not necessarily at the expense of the top dog. He believed that private, special interests must be subordinated to the general interest." (P. 155) Conkin attempts to poke holes in this idealistic portrayal of Roosevelt. Conversely, Conkin implies that many of Roosevelt's programs helped the top dog, at the expense of the underdog. He argues, many New Deal programs such as the AAA and NRA, ignoreed the plight of the common American, while helping the politically more influencial sectors of the population. Similarly, many programs such as the Wagner Act, Social Security, and the AAA did not apply to migrant labors: those with the least political clout, and a comparatively low rate of voter turnout. I have come to be a believer in many of the arguments made by Conkin. While Burns spends much time praising Roosevelt and focusing on his successes, he ignores to talk about the non-existent benefits that the New Deal brought to a significant percentage of the population. He does not focus on Roosevelt's policy towards blacks. Why? Because Roosevelt's programs typically did not aid this sector of the population. As noted by Conkin Roosevelt's AAA led to an increase in unemployment among blacks, and Roosevelt refused to support an anti-lynching bill, fearing that his support would alienate the white Southern Democratic vote. My support for Burns' opinion is strengthened by my additional outside knowledge. Roosevelt's programs such as the CCC and PWA were not designed, to and mainly did not include women. Moreover, under the Roosevelt administration a law enacted which legally allowed only one family member to hold any type of job, this measure essentially kicked married women out of t he workforce. I think Conkin's argument is much more concrete than Burns'. While Burns focuses on high figurative language to praise Roosevelt, Conkin gives the reader concrete examples that serve to cast doubt on this demi-god image of the former president. What must be understood is that Conkin does not go as far as to denounce Roosevelt as a leader, he merely makes us look at some

Ebay Essay Example

Ebay Essay Example Ebay Essay Ebay Essay Case Analysis: eBay Customer Support Outsourcing | | Name: Qiong HuangStudent #: 500423506Course #: MT 8216For: Professor BabinDate: December, 10, 2010| Situation eBay. com, â€Å"the world’s online marketplace†, is an online auction and shopping website in which people and business buy and sell a wide variety of goods and services worldwide. It is managed by eBay Inc, which is founded in 1995 by Pierre Omidyar. eBay’ mission was to provide a robust trading platform where practically anyone could trade anything. It was recognized as the largest and most popular person-to-person trading community on the Internet. eBay Case, 2006) eBay posted US $8. 7 billion in revenue with a net income at $2. 4 billion in 2009. eBay is experiencing a 15% year-over-year increase. eBay’s marketplaces also benefit from a noticeable growth in its international business market, which accounts for around 60% of its market revenue in the 4th quarter of 2009. The marketplaces succ ess comes from the strong growth of its fixed-priced format, the continuing success of its highest rated sellers, and double-digit growth in sold items. (eBay 2009 Financial Report, 2010) Whitman purposed that eBay community of users was the foundation of the company’s business model. eBay Case, 2006) Customer service is substantial for e-commence business to survive and develop. The customer support organization in eBay was made up of two major units: general support, trust and safety. Most of the customer contacts were handled by the general support unit, and approximately 94% of customer service volume was email-based. Also, live chat and phone inquiries were growing. (eBay Case, 2006) To meet the inquiries of its customer base’s growth, eBay first hired remote contractors to respond customers’ emails. Then, eBay deployed Kana technology to improve its efficiency of customer services and to raise the customer satisfactions. However, those initiatives still could not keep up with the demand of growing customer bases. Thus, eBay operated an outsourcing pilot program in 2002. (eBay Case, 2006) Complications Outsourcing increases the productivity and quality of eBay’s customer support. Based on these benefits that were brought by the outsourcing, eBay increased the email volume of customer service sent offshore, even phone volumes in 2003. Yet, it arises some issues. One is the community reactions. More and more complaints from the community directed to the standardization of English, especially after outsourcing the phone volumes. These complaints refer to written English, accents, and language comprehensions. The other big concern is the customer relationship management. Customer support to PowerSellers and potential PowerSellers are not dedicated. eBay does not optimize its customer support to generate revenue. Besides that, eBay lacks of the talents who have rich experiences with outsourcing. Key Questions Should eBay continue to expand its outsourcing? Which outsourcing model can balance a competitive cost for eBay and retain its community? Is BOT a good alternative for eBay? Solutions To stay abreast of the continuing growth customer base and achieving cost differentiation, eBay should continue to expand its outsourcing. However, BOT is too advanced to eBay. It could not address the issues that eBay has now. Near-shoring is a better choice rather than outsourcing to India and Philippines. Compared to the other models of off-shoring outsourcings, near-shoring is to outsource in a nearby country, which shares a broader with own country. As for eBay, Canada, or some rural areas in both America and Canada are all good location choices. This first can solve the problems of language and culture issues as well as reduce the costs for eBay. Second, near-shoring is easier to manage. That ensures these outsourcing services can maintain the same standard with those services in the home country. Another alternative for eBay to optimize its customer support is to deploy CRM software. Customer relationship management is substantial to every company, especially to those e-commerce companies. As I discussed above, community is the foundation of the business model of eBay. Being first-to-market in the e-commerce world is frequently a competitive advantage. (eBay Case, 2006) The application of CRM software helps eBay not only to better serve its existing customers, but to develop new customers. It improves the efficiency and effectiveness in selecting, segmenting the customers and serving them, especially for those potential PowerSellers. This helps eBay to optimize its customer support. Conclusion Outsourcing is considered as a visible way for eBay to reduce costs, scale the demand, and leverage its investment. As for eBay, near-shoring will ground well in customer support, and CRM software will help to optimize the customer support. Reference eBay. (2010). Retrieved at December 10, 2010, from ebayinc. com/who. eBay Financial Report. (2010). Retrieved at December 10, 2010, from http://files. shareholder. com/downloads/ebay/1101818908x0x345224/b455630d-4bb9-4ba5-adb1-40dcf29e82ce/eBay_Q409EarningsRelease. pdf. Newman, S. , Crikscheit, G. , amp;Verna, R. (2006). eBay Customer Support Outsourcing. Indiana University CIBER.

QUESTIONS Essay Example | Topics and Well Written Essays - 500 words

QUESTIONS - Essay Example Today, the US empire has troops stationed in over 100 countries worldwide. This started in the aftermath of WWII when the US had tremendous goodwill and respect from the rest of the world. Treaties were signed, bases were constructed and the troops have been stationed in far-flung locations ever since. The central ideal on which the United States was founded is the Rule of Law. That concept, as the central ideal that America was known for, has special application to the period just after WWII. Following WWII, the US pioneered the field of international law with the Nuremberg war trials, effectively telling the world that not only was no man above the Law, but no nation was above the law. This was a first in the history of the world. The popular slogan of peace, justice and the American way is a reference to the rule of law, not democracy. However, with the transition to an empire the concept of democracy is now emphasized and one does not hear much about the rule of law. The rule of law sums up a plethora of ideals: trial by jury, innocent until proven guilty, the right to face one’s accusers, freedom of speech, religious free exercise, right to keep and bear arms, freedom from arbitrary search and seizure and the list goes on. All the Constitutionally guaranteed rights come down to the rule of law.